easyTicket – Support Ticket Knowledgebase Script
There is often a communication gap between the customer and the business, easyTicket bridges this gap by offering a quick and user-friendly platform for your customers and clients to request and receive help and support. For commonly asked questions or queries, easyTicket includes a comprehensive knowledgebase system. To increase productivity and efficiency, agents are able to search tickets in a number of ways and forward tickets to more appropriate agents.
- Client panel
- Agent panel
- Admin panel (with site settings)
- Ticket system
- Priority settings
- Search by ticket name or reference
- Client and re-open tickets
- Mute and unmute unwanted client accounts
- Ticket category management
- Canned responses
- Auto-assign tickets to agents
- ..and more!
- Unzip easyTicket to the desired directory on your server
- Create a MySQL database and associated user
- Set the 4 database variables in system/settings.php
- Navigation to index.php in your web browser
- Follow the 2-step install wizard instructions
- You are done!